We are often told that throughout our company our employees demonstrate an authentic, friendly, and welcoming culture. We trust that this will be your experience, too. We believe in collaborative team-based solutions, employing people who are personally invested in our company and our client’s success, and who will always do the right thing. This starts with our leadership team, each of whom are available to serve you.
Customer service vs customer experience – does one outrank the other? Zappos and Southwest have built their businesses on a reputation of world-class excellence in delivering both. And at Bolger, we’re doing the same.
It’s been said that the customer experience is the sum of all of the interactions you have with a brand’s people and products. We go one step beyond. We believe the service you receive shapes each individual experience. We build teams that deliver excellence in knowledge, accountability, teamwork, and communications. With every employee serving as part of our customer service, and ultimately, your customer experience.
Few companies achieve the greatness of a Zappos or Southwest, but even fewer understand how. At Bolger, we believe we are one of the small percentage of organizations in our industry who set out to outperform, outdistance, and outplay the normal industry expectations. Let our team become part of your team.
